Shipping Policy

At Rothy'sustopsale, we are committed to getting your order to you as quickly and smoothly as possible. Please review our shipping policy below for details on how we process and deliver your washable shoes and bags made with recycled materials.

If you have any questions, feel free to contact us at [email protected].

1. Free Worldwide Shipping

We are happy to offer free shipping on all orders worldwide. There are no minimum purchase requirements or hidden fees – the price you see at checkout is the price you pay.

All transactions are processed in United States Dollars (USD) .

2. Order Processing Time

Once you place an order, our team gets to work right away. All orders are processed within 1-3 business days after payment confirmation.

You will receive an order confirmation email immediately after placing your order. Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

After your order has been processed and shipped, you can expect delivery within 6-12 business days.

Delivery times are estimates and may vary slightly depending on your location, local customs processing, or unexpected carrier delays. We appreciate your patience and understanding if your package takes a little longer to arrive.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Please allow 24-48 hours for the tracking information to update in the system after you receive your shipping confirmation email. It may take a little time for the carrier to scan and register your package.

5. Customs, Duties, and Taxes

Please note that Rothy'sustopsale is not responsible for any customs duties, taxes, or fees that may be applied to your order by your country's customs authority. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information on potential charges before placing your order.

We are also not responsible for any delays caused by customs processing in the destination country.

6. Shipping Address

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly provided addresses. If you realize you have made an error in your shipping address, please contact us immediately at [email protected] and we will do our best to update it before your order is shipped.

7. Lost or Stolen Packages

Rothy'sustopsale is not responsible for lost or stolen packages that are confirmed delivered to the address provided at checkout. If you have issues with package delivery, please contact the carrier directly using the tracking information we provided. For any questions, you may also reach out to us and we will do our best to assist.

8. Delivery Issues

If your package has not arrived within the estimated delivery window, please contact us at [email protected] with your order number. We will investigate the matter with the carrier and work to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:

Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.